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Privacy Policy

At the Villa Rose Hotel & Spa, we are committed to protecting and respecting the privacy of guests who use our website and our services. We have updated our Privacy Policy in line with the new GDPR legislation as of 25th May 2018. Please read this Privacy Policy carefully and ensure that you understand it. By using our website, you are agreeing to be bound by this Policy. Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity.

Information About Us
This site is owned by the Villa Rose Hotel & Spa, a limited company registered in Ireland. When we talk about “the Villa Rose Hotel & Spa”, or “us” or “we” in this policy, we are talking about Villa Rose Hotel & Spa.

What Does This Policy Cover?
This Privacy Policy applies to your use of our website www.villarose.ie and www.villarose.net, making a reservation to stay, dine or spa with us either directly or via third party partners, subscribing to our loyalty program, subscribing to special offers & newsletters and staying, dining or enjoying spa time with us at the property. Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Information we may collect from you
We collect personal data from you which you volunteer when you provide such personal data to us,
or via our services with which you interact. We may also be given other personal data relating to you
by other persons, or we may obtain such other personal data about you as may be provided to us in
the course of our legitimate business activities.

We may collect and process Data. Including the following in the course of providing services to you,
which could contain your personal data:
Your full name; your address; your various email addresses; your various phone numbers including
mobile phone numbers; your nationality; your address; financial information about you, including
your bank account details, credit card details, or other payment details; details of contracts you have
entered with third parties for us to provide services to you; details of your relationship to other
parties; details of your membership of professional or other organisations; your date of birth; details
of your children and other relations; medical details, including details of allergies; details of your car
registration number; details of your driving licence; details of your passport and all other Data which
you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil
our role as providing accommodation, gym, leisure. Retail or food related services to you.
We may also process other data, which is not personal data.
When you access our website or wi-fi facilities, your device’s browser provides us with information
such as your IP address, browser type, access time and referring URL which is collected and used to
compile statistical data. This information may be used to help us to improve our website and the
services we offer, and to offer services to you.
Security and where we store your personal data
We are committed to protecting the security of your personal data. We use a variety of security
technologies and procedures to help protect your personal data from unauthorised access and use.
As effective as modern security practices are, no physical or electronic security system is entirely
secure. We cannot guarantee the complete security of our databases, nor can we guarantee that
information you supply will not be intercepted while being transmitted to us over the Internet. We
will continue to revise policies and implement additional security features as new technologies
become available.
The transmission of information via the internet is not completely secure and may involve the
transfer of data to countries outside of the European Economic Area (EEA). This occurs typically
through use of cloud solutions for web hosting, email hosting or proprietary software solutions
delivered to us through the Cloud. We do not however authorise any third party to use your
personal data for their own purposes. Non EEA countries may not provide an adequate level of
protection in relation to processing your personal data. By submitting your data, you agree to this
transfer, storing and processing.
Although we will do our best to protect your personal data, we cannot guarantee the security of
your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive
your personal data, we use appropriate security measures to seek to prevent un-authorised access.
Uses made of your personal data
We use your personal data that we hold:
In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below);
To carry out our obligations arising from any contracts entered into between you and us;
In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;
To comply with legislation; and/or to notify you about changes to our services.
List of services
Accommodation
Spa
Leisure Centre
Restaurant, Bar service and other food related services
Conference & banqueting services
We may use your data to send you information relating to our services, events and products which
may be of interest to you. If you do not want us to use your data in this way, please notify us to that
effect. We keep your Data for varying periods according to our Retention Schedule.
Disclosure of your information
We may disclose your Data to third parties who provide a service to us or in the event that we sell or
buy any business or assets, in which case we may disclose your Data to the prospective seller or
buyer of such business or assets or if we are under a duty to disclose or share your Data in order to
comply with any legal obligation, or to protect our rights, property, or safety of staff or customers.
Currently we disclose your Data to the following providers.
Provider/Recipient State “EU” or alternatively state jurisdiction to which the Data is transferred
Some jurisdictions may not have adequate safeguards for the protection of personal data, and
where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”)
to provide an alternative method of safeguarding your personal data.
Links to other sites
Our website may, from time to time, contain links to and from other websites. If you follow a link to
any of those websites, please note that those websites have their own privacy policies and that we
do not accept any responsibility or liability for those policies. Please check those policies before you
submit any data to those websites.
Your rights
As an individual, under EU law you have certain rights to apply to us to provide information or make
amendments to how we process data relating to you. These rights apply in certain circumstances
and are set out below:
1. The right to access data relating to you.
2. the right to rectify/correct data relating to you.
3. The right to object to processing of data relating to you.
4. The right to restrict the processing of data relating to you.
5. The right to erase/delete data relating to you.
6. The right to ‘port’ certain data relating to you from one organisation to another.
The controller for the purposes of GDPR is Villa Rose Hotel & Spa ltd.

Changes to this policy
We reserve the right to change this Policy from time to time in our sole discretion. If we make any
changes, we will post those changes here so that you can see what information we gather, how we
might use that information and in what circumstances we may disclose it. By continuing to use our
site or our services or otherwise provide data after we post any such changes, you accept and agree
to this Policy as modified.
Contact Us
Questions, comments, requests and complaints regarding this Policy and the information we hold
are welcome and should be addressed to us at operationsmanager@villarose.net.
Cookie Policy
Cancellation Policy

Should you wish to cancel a reservation prior to arrival, the Villa Rose Hotel has a strict policy of 48 hours prior to arrival date. In the event of the Villa Rose Hotel not being notified of a cancellation the first night's accommodation will automatically be charged to your credit card.

Cancellations made more than 48 hours prior to check-in incur no charges.

In the case of Advance Purchase/Non Refundable Bookings - Credit card charged upon booking and are strictly non refundable. Booking Terms and Conditions state that we hold credit card details as security.

We reserve the right to recover all charges incurred during your stay or as a result of room charges, noise disruption or damage from either the credit card used at the time of booking or the card given as security on arrival.

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Why Book With Us?

Why Book With Us?

4 Star Spa Hotel

Family Run A Gallen Family Hotel

No Deposit or Booking Fee When you book direct through www.villarose.ie

Flexible Cancellation

Top Reviews

Villa Rose Hotel & V-Spa

Book Your Stay

Why Book With Us?

4 Star Spa Hotel
Family Run

A Gallen Family Hotel
No Deposit or Booking Fee

When you book direct through www.villarose.ie
Flexible Cancellation
Top Reviews